Your Guarantee

Your 12 Month Guarantee

If any of the plants that you buy from our nursery die within a year of delivery, we will replace them.
You only pay for the delivery of the replacements.

We do ask for clear photos of the plants in the soil, both taking in the planting area and close up. These will help us to work out what went wrong so we can give you the right advice for looking after your replacements.

The most important thing to do with establishing plants is to water them in dry weather. Water very thoroughly, but not too frequently: allow the top 2 inches of soil to dry out before you water again. In hot summer weather, this should mean that you are watering 1 to 3 times per week, depending on your site's drainage and exposure to wind and sun.
If there is heavy rain, that counts as a watering for your plants. If there is only very light rain during hot weather, this probably won't be of much use to your plants and they will still need watering.

Weeding is also very important; we strongly recommend using a mulch mat (for trees) or mulch fabric (for hedges) if weeding your new plants will be impractical.

Outside your 1 Year Guarantee period?

If your plants die or get sick after their first year, you are still welcome to take some photos and send them in: we will still be happy to give you what advice we can.
We can't make any promises, but if you want to buy replacements from us, give us a call and we'll see if we can arrange a discount for you.