Contact Us

Sales & Support Line
01963 359 444

Our friendly support team, called Dan, is available 9.30am - 4.30pm, Monday-Friday, only to:

  1. Take your sales calls.
  2. Give you customer support after you have placed your order.

We have an extensive plant advice section, but we do not give general plant advice over the telephone.

For advice about plants you bought from us, please use the contact form on this page, and attach images.

Before You Call: FAQs

When will my order arrive?

Deliveries are dependent on a given plant's season for being transplanted, and the weather conditions around the time of delivery.
Occasional delays are natural, especially in Winter, when rain, wind, ice, and snow can stop us moving plants.

  1. When you place your order, we email you an approximate delivery period in the order confirmation.
  2. We will update you by email if anything changes as your order is processed.
  3. We send a final confirmation email before despatch.
  • Do I need to be in to sign for the delivery?
    No.
  • If I order my plants in advance, when do you charge my card?
    The funds will be frozen in your account when you place your order, then charged a couple of days before we pack it.
    This is to make changes to your order easier, and to make "refunds" as fast as possible if you cancel.  

Address

In order to keep our overheads low, we are closed to the public, except for collecting orders placed online.

Collections are by appointment only, on Fridays 10am-4pm.

Map & parking directions to our warehouse in Castle Cary, Somerset.

I've never planted bareroot. What do I do?

We have some really good videos for you:

Tips for successful planting:

  1. Always use Rootgrow "friendly fungi" on woody plants (potted or bareroot), and flower bulbs.
  2. Keep the area immediately around your new plants free of all weeds and grass for at least 2 years after planting.
  3. Most important: water your plants very thoroughly during dry weather in their first 2 years.
    Especially, don't let them dry out in the months of March-August of their first year. It is better to water very well a couple of times a week than it is to water a little every day. This will penetrate the soil to a good depth, and encourage the new roots to travel downwards.

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