Although there has been an easing of restrictions on movement the rules vary in Scotland, Wales and Northern Ireland as compared to England.
The message in England is that workers should be looking to work from home rather than their normal physical workplace, wherever possible. People who cannot work from home should travel to work if their workplaces are open.
The customer care team is continuing to work from home, while our pickers and packers are working on a rota basis (maintaining as much separation as possible), so that we can continue to deliver your plants.
So please be patient if it takes a little longer than usual.
Due to the considerable surge in demand for plants online as a result of lockdown, we have also been receiving an unprecedented volume of phone traffic. Although we have increased our resources in Customer Support, we simply are unable to answer all of the phone calls as quickly as usual. To allow us to catch up and cope with the backlog, we have therefore temporarily turned off the telephones.
We are contactable, but by email only (see below) in the short term.
Any orders you may place online will be processed in the normal way, and despatch of orders continues as usual.
We are experiencing exceptionally high volumes of emails in the current circumstances. Wea re answering emails as quickly as we possibly can, and respectfully request your patience while you wait for our response. We apologise for any frustration or inconvenience this may cause. For general advice our website contains a wealth of information as well as answers to FAQs. We would be extremely grateful if you could only email us if absolutely necessary using the link here.
We are open for business as usual. Some orders are taking longer than normal to fulfil as a result of extraordinary circumstances in 2020, and we are very grateful to you for your patience while we work at fulfilling your order as quickly as we can.
Thank you for your forbearance.
Wishing you well in these strange times.
Ashridge Nurseries Customer Care