We’re here to helpBelow, we've listed lots of questions we're asked on a regular basis. If these don't answer your question, please contact our helpful customer service team using the link below.Get in touch
Once you have placed your order, if you would like to amend an order, please [Contact Us](https://www.ashridgetrees.co.uk/contact-us) letting us know the amendments required. Orders may be amended up to the point where they are ready for packing and dispatch. If you have opened an online account, you can check on the status of your order online.
If you wish to cancel your order, please email us using this link [email protected]. We will be sorry to receive your cancellation. We are constantly trying to improve our offer and service, and it will help us if you are happy to tell us why you wish to cancel your order and share any constructive comments. Your card is only debited at the point your order is despatched, and so no money has been taken from your card. You will receive email confirmation of cancellation of your order.
We are very sorry to hear that something is missing from your order. It may be that the item is not in stock, in which case it will be noted as such on your delivery note (attached to your parcel) and you will be refunded for the item. If you believe that something has been left off your order for any other reason, we politely request that you recheck your order, as it can be easy to miss an item. For example, when sending out bare root plants, they are often tied together in bundles and the plants take a little untangling; it can be easy to miscount initially how many plants there are. Likewise, packets of rootgrow, which come in plastic bags, are often taped to bags within the packaging, and can be easily missed, so please double check the packaging for it. If you think you are missing an item, please contact us by clicking on the following link [email protected].
We deliver to anywhere on mainland Britain and the Isle of Wight (please note surcharges may apply). We do not deliver to any other offshore destinations (including Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Skye, Channel Islands, Scottish Isles etc. Orders delivered to mainland Scotland and the Isle of Wight may attract an extra charge (calculated during checkout). This is applicable to ALL orders to these locations.
Where we are charged a surcharge for deliveries to mainland Scotland and the Isle of Wight, we have to pass this on the customer.
No, we do not deliver overseas.
We are very sorry to hear that your plants are damaged. Please can you email us at [email protected] with some photographs, your order number and the date of receipt of your delivery, together with any relevant details, and we will respond to you.
No signature is required. Our couriers will leave your parcel in a safe place. You can indicate where when placing your order.
Please email us [email protected] providing us with your name, email address and billing postcode. We will try to find your unpaid order on the website. If we can identify it, we will send you a new payment link. Please note that this email will come from [email protected] and the link will take you to our secure payment page.
Have you ordered plants, or are you considering ordering plants from Ashridge? We are only able to give advice about plants that we sell. We share a wealth of horticultural experience and knowledge, as well as planting tips and seasonal notes, on our website and through our newsletter. Please subscribe to our free newsletter if you do not already do so. Information on the website can be found under Advice.
We only sell what is listed on our website. If you are looking for a plant and you cannot find it on the website, we do not sell it. Sometimes we may run out of stock and the website will indicate when this is the case. We will also indicate if more stock is expected in.
To apply your discount code to an order, insert your discount code into the discount code box at the basket or checkout..
Ashridge is proud to supply customers with many plants grown in its own nursery in Somerset. We also contract with specialist growers who grow stock for us in their nurseries around the UK. Our aim is to supply UK grown stock wherever possible. When necessary we will also source stock from mainland Europe, from carefully selected specialist growers and in full compliance with stringent UK and EU laws and guidelines.
It is ideal to plant your order as soon as possible after delivery but if planting is delayed, everything will be fine! Both bareroot and pot-grown plants can be stored for a long time if necessary. If bareroot planting is delayed in winter: If your bareroot plants arrive and planting will be delayed for less than a week, open the top of the packaging leaving the roots in their bag and store them in a cold place out of the sun, ideally outside. It doesn't matter at all if the weather is freezing, but you must not move the plants around when they are frozen. If a week passes and planting is delayed even further, you need to "heel them in" by digging a little trench, lying the plants on their sides with their roots in the trench and covering them with soil. Bareroot plants must be planted properly by March in the South. Gardeners in the North can usually get away with planting well into April. If pot-grown planting is delayed: Simply put your plants in a sunny place and water them when the top inch of soil is dry. This might be every day or two in a scorching hot mid-summer, but during a wet winter it usually isn't necessary.
Freezing weather - with or without snow - can delay both delivery and planting. The key point is this: Roots break easily if they are moved while frozen. Most of a plant's energy is stored in the roots during winter. Broken roots lead to poor growth in spring and the plant will simply die if the damage is bad. The roots don't actually have to snap off: they will die below the point where they were bent while frozen. You cannot do any planting when your soil is frozen or when air temperatures are below zero. You should store your plants in a cold place (outside is best) but never in direct sunlight. Open the parcel so the tops of the plants are in the open air. You will find the roots are in a black polythene bag and they should stay inside this while the freeze continues. You should not store your plants indoors although a cold outbuilding is fine. You must not move your plants at all during freezing weather after you have stored them. When can I get planting? When you can dig the ground comfortably, unpack the plants on a day when the temperature is above freezing, wet their roots really well and plant them as normal. You can watch our How to Plant videos for more help with this bit.
Even if the soil freezes immediately after planting, your plants will be just fine. Leave them alone until the ground has completely thawed out. When it is soft again, firm the soil back around your plants by walking, not stamping around them where the soil may have lifted..