Terms and Conditions

Ashridge Trees Guarantee, Delivery FAQ & Terms & Conditions

Introduction

For the purposes of these terms and conditions, the plants you buy are treated as being goods that are liable to deteriorate or expire rapidly, which they will if not treated correctly.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us. Always get in touch right away if there is any problem with your plants, either at delivery or in the months after planting.

Please, please, never plant something you are unhappy about; let us solve the problem there and then - we do not accept returns once a plant has been planted.

You can order any time of year to reserve your plants, even if you don't want delivery for months. This helps ensure you get what you want before it sells out. We do not take any money from your card until your order is ready to be packed. Therefore cancelling an order before then is always easy but it must be done by email and we would advise it is in the form outlined below in clause 7 of our Standard Terms and Conditions of Sale

We have a Minimum Order Value of £20 before VAT and delivery.

Please Contact us if you need help with an order that you have placed online.

 

The Ashridge Trees Guarantee

The law surrounding the sale of living plants is hazy. The truth is that plants usually die because they were incorrectly planted or looked after. It's generally not because there was anything wrong with them when delivered.

However we are concerned with your peace of mind so this guarantee means you have nothing to lose. If you are not happy with your plants when you inspect them after delivery, call or email us immediately & we will arrange for them to be collected. As mentioned above, for this purpose all plants are treated as perishable goods and must be returned within 7 days. Other goods can be returned unopened or unused within 30 days of delivery to your address.
 
Unless they are in an end of season sale, we guarantee all the plants you buy from us that are then planted in the UK for 12 months after you receive them. If your plants die, you only have to pay for the delivery of the replacements. Please note that we subsidise P&P on the original sale. Carriage on replacements will be charged at full cost.

The only exception is that we cannot guarantee your plants if you have a hose pipe ban in your area.

It is essential to water plants in dry weather while they are establishing.

If you have a claim we ask that you send us good quality photographs of the dead plants in the ground - at least one close-up of the dead plants themselves, showing the leaves, stems and where they go into the soil. At least one broader shot of the planting area, showing all of the dead plants.

We will use these photographs to help work out what went wrong, so we can advise if appropriate to ensure that your replacements don't die too!

This is our guarantee, there's no hidden catch, but we have to spell it out in legal jargon below.

Delivery Questions and Answers

Delivery Timescales: Where it applies, delivery information is shown in the "Latest delivery info" box at the foot of every page. Please remember that you are buying living plants. Three factors significantly affect their delivery. Many are seasonal and we cannot deliver out of season. In winter, most of the plants we sell are barerooted and need to be lifted. This happens after you order and when we have sufficient demand to make a lift practical. Finally we are all at the mercy of the weather. Plants cannot be lifted or planted in freezing weather and lifting can be impossible if it is very wet.

How much does Delivery Cost?
Your order delivery cost is shown in the basket. All retail deliveries are charged at £6.50 plus VAT Except:

  • Orders containing ornamental standards and larger container grown stock which are charged at £12.50 plus VAT.
  • Orders delivered to certain post codes our couriers regard as being difficult, such as the Highlands, Grampians and the Isle of Wight. Any surcharge will be calculated during checkout.
  • Orders that are placed online with a value of more than £50 (excluding VAT and delivery) are delivered free of charge (excluding surcharges referred to above). If they are placed by email or over the phone then the free delivery requirement is for an order value excluding VAT and delivery of £100 or more. Surcharges listed still apply.

If, for reasons of seasonality an order needs to be split, then we will charge for each delivery. If the whole order was eligible for free P&P then the second of the split orders will be delivered free of charge.

Where do we deliver?
Anywhere on mainland UK and the Isle of Wight (please note surcharge mentioned above).
We do not deliver to any other offshore destinations (including Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Skye etc)

Do I have to sign for my delivery?
Unless your order is to a "high risk area" (i.e. inner city post codes), our couriers will leave your parcels safely, without a signature if no one is at home.

When will my order be delivered?
Delivery date confirmations show the date of the Monday of the week of the delivery. We send you an email when your order is despatched and it will usually be with you the following day.

What weather conditions can I plant in?
You cannot plant when the soil is frozen and it is best not to plant when the ground is waterlogged.

What happens if there is a delay between delivery & planting?
Your bareroot plants will be packed so they can safely be left in their wrapping for 7-10 days before planting.
If you cannot heel them in, store them in a COLD place, ideally outdoors, not protected from frost but out of direct sunlight.
Leave them to freeze outside, but do not move them around when they are frozen.
If planting is delayed for a week or two, we advise unwrapping them just enough to take the plants out, thoroughly wet their roots and then return them to their packing so making sure they stay moist.
Do not leave your plants sitting in a bucket of water: roots like to be damp, not drowned!

Pot-grown plants can be stored for weeks during winter without much attention & in summer with watering every other day.

Ashridge Trees Ltd Standard Terms & Conditions of Sale

These are our terms and conditions of sale which will apply to all contracts with our customers. These terms and conditions prevail over and are to the exclusion of all other contractual terms unless expressly agreed by us in writing. Our Sales Order Confirmation is the governing document for all orders. We e-mail these to all customers on receipt of an order and on receipt of any variation or amendment to an existing order. Please check your Sales Order Confirmation as we will deliver in accordance with it.

1: Guarantee & Liability Terms & Conditions - The Small Print

1.1 Plants are warranted as being good quality, healthy stock at the date of delivery and fit for planting in the UK.

1.2 If you are unhappy with your purchase please either:

Refuse delivery if you are present when the delivery is made. Or, if you cannot inspect your delivery until later notify Ashridge Trees before the product(s) "sell by date" and we will instruct you on care and repacking while we arrange collection from you. Under these terms, all plants are regarded as being perishable. As such their "sell by date" for the purpose of returns is 7 days after they were delivered to you. Products that are not alive have a "sell by date" 30 days after delivery to you.

If returned in accordance with the above we will refund their cost in full, including the cost of delivery to you, provided that they are in no worse condition on return to us than at the time of delivery.

Once planted, you have expressed your satisfaction with the plants, you recognise they are perishable and that we have no control over the conditions in which you keep them, the ground in which they are planted, the manner in which they are planted or the way in which you tend your trees afterwards. Their health is your sole responsibility from delivery.

1.3 Nevertheless, if any plants that you buy from us (other than in end of season sales) and plant in the UK die and are reported to us before midnight on the 365th day after the date of receipt, we will REPLACE them free of charge at the start of the next season, if:

  • You did not suffer from a hosepipe ban.
  • You send us at least 2 clear, in-focus photographs (preferably digital to support@ashridgetrees.co.uk) as soon as you think there is a problem. One from a distance to show the planting area, and one close up. We may also ask for a sample plant for analysis.
  • You meet the cost of carriage for the replacements.
  • They are not themselves replacements.
  • You did not obviously ignore our instructions or commonly accepted gardening practice. For example, we will not replace a tree that was planted upside down, nor one that was planted after an excessive period of time after delivery.

This guarantee, which is not transferable, in no way affects your legal rights.
We have the right to inspect the plants in situ and our guarantee is void if they have been removed without our receiving 7 days notice in writing by registered mail.

1.4 Our liability, however arising and including liability for negligence as well as all liability under the express and implied terms of the contract with you, is restricted to the replacement, or refund, of the goods sold and delivered. We will not be liable for any other direct or indirect loss suffered by you, including for loss of profits or other economic loss, even if we are made aware before the time of your order of any circumstances that might give rise to such loss. This paragraph does not exclude or limit our liability for death or personal injury caused by our negligence or for fraud.

1.5 Our site and our staff give advice to the best of their ability. It is freely given and should be treated as such. Ashridge Trees Limited accepts no liability for any claim that may be made as a result of following such advice. In particular plants can be toxic or produce allergic reactions. Some plants may be poisonous to humans but not to some animals or vice versa. It is the customer's sole responsibility to ensure that the plants they buy from us are suitable for the purpose for which they are being used.

2: Delivery Terms and Conditions

2.1 We deliver to the UK mainland and the Isle of Wight. We do not deliver to any other offshore destination.

2.2 Unless your order is over £250 we will leave safely without a signature unless you have instructed us to the contrary on the order form in which case it is your responsibility to ensure someone is present to sign for the delivery. If the order is over £250 and a delivery date has been agreed you will ensure that you or another person authorised by you is available to accept delivery of the goods and provide a signature. Otherwise we reserve the right not to deliver without a signature of receipt, and to make an additional delivery charge, payable on actual delivery of the goods.

2.3 All confirmations show the date of the Monday of the week of delivery.

  • We do not promise to deliver on any given day of a week and we may deliver a couple of days early.
  • Delivery dates are weather dependent.
  • Bare root plants will be packed so they can safely be left in their wrapping and stored in a cold place for 7-10 days before planting.
  • If possible, however, we do advise heeling them in before planting or failing that unwrapping them enough to hose down the roots to make sure they stay moist.
  • Do not leave your plants sitting in a bucket of water.
  • Please note that the indicated delivery week applies to bare root plants up to 1.8 metres in height.
  • Taller plants, specimen trees and fruit trees are lifted less frequently and so you should expect a delivery date about a week further out which will be confirmed to you within a couple of days of you ordering.

2.4 Risk in the goods sold passes to you on delivery, whether or not a signature of receipt has been obtained.

2.5 We do ask for your understanding when it comes to delivery dates. Plants are living organisms that perish unless treated appropriately. If conditions are not suitable for lifting (or for planting) we reserve the right to delay delivery until they are. If this happens, it can affect several hundred orders so we aim to notify you of any delay by e-mail.

2.6. Please notify us with any issues regarding deliveries within 5 working days of receipt by you, to support@ashridgetrees.co.uk

3: Availability, Price and VAT

3.1 Your order is accepted subject to availability.
VAT is excluded from all prices in our catalogue and website.
We send you a sales order confirmation and deliver in accordance with that document.
Please check this carefully as we cannot be held responsible for any errors in your order.
Until your order is delivered, the VAT chargeable will be amended if there is a corresponding change in the applicable rate(s) of VAT.

4. Substitution and sizing

4.1 If a plant variety or size is unavailable it will be replaced with a suitable substitute variety or the next size up (when available) without an increase in price.
Please let us know at the time of order if substitutions are unacceptable.
Sizes listed on the web-site are only indicative; plant growth can vary widely between one year and the next.
Therefore, please tell us in writing when ordering if oversize plants are not acceptable.

5. Payment and title

5.1 Valid payment details are required on placing your order, although payment is not taken until we are ready to despatch your order. A contract is formed between us when you are sent a sales order confirmation in response to your placing your order. Where payment remains outstanding, for whatever reason, title remains with Ashridge Trees Limited until it has been received.

6. Privacy & Data Protection

6.1 Information We Collect & How We Use It

When you place an order, or use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the products or service you have requested and to communicate with you on any matter relating to their provision in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may also wish to provide you with information about particular features of our website or any special product offers which we think may be relevant to you. If you would rather not receive this information, please send an email entitled "NO MAIL" to support@ashridgetrees.co.uk.

We may also want to provide you with related information from third parties, which we think, may be of interest to you. If you would rather not receive this information, please send an email entitled "NO RELATED INFORMATION" to support@ashridgetrees.co.uk.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email entitled "NO INFORMATION DISCLOSURE" to support@ashridgetrees.co.uk.

If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to support@ashridgetrees.co.uk.We will take steps to ensure that the information is deleted as soon as reasonably practicable.

We never store any of your card or bank details.

7. Form of Cancellation

To: Ashridge Trees Limited, Grove Cross Barn, Castle Cary, Somerset BA7 7NJ

Email: support{atsign}ashridgetrees{dot}co{dot}uk

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*]:

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Email of Consumer:

Telephone of Consumer:

Date:

[*] Delete as appropriate

8. Contact Details

If something goes wrong with your order or if you need any other advice, we are here to help every day, even if it is just to take a message.
You can contact us by phone or e-mail here.

However, any formal communication with respect to these terms and conditions must be made by a registered mail service to:

Ashridge Trees Limited
Grove Cross Barn
Grove Cross
Castle Cary
Somerset
BA7 7NJ

Or by email to: support{atsign}ashridgetrees{dot}co{dot}uk

We are registered in England.
We deliver to mainland Britain & the Isle of Wight.
Our Company number is 04877186
VAT Registration: GB821334463 EC
Plant Passport: UK/14413
Hi, just a note to let you know that we do use cookies for our web site. They are used to help us determine what our customers really want and therefore to give them the best service they deserve. We also use cookies to enable you to buy products from us online and do so in a convenient and secure manner.

Thank you, The Ashridge Nurseries Team.

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