Just wanted to say a big 'Thank You' to everyone in the team at Ashridge Trees for my recent first encounters with your company. - ok the couriers got it wrong but you folks helped to get things on track again. The quality of your product is outstanding - having recently had the misfortune to have dealings with one of your larger competitors (when ARE you going to start stocking Mulberry trees???) who appear unable to run a website properly and who passed me onto around 5 people whilst listening to 'on hold' music explaining what a great company they were and how long they had been in business....before a human being could deal with a major issue with 'one of those' internet orders'.... and whose supplied tree looks distinctly sickly.........Anyway - you have a slick operation which delivers 'wow' - thanks for the unexpected seeds with the first order and the pear with the second order - you appear to know what keeps customers happy from the ease of use of your website to the quality of the packaging for your products.Nigel Davidson, Apr 2012