Delivery Questions and Answers
This is just a quick Q&A on delivery issues. Please also make yourself acquainted with our full terms and conditions
Please also note that all questions relating to orders and delivery assume that the order in question can be satisfied in a single delivery. Where that is impossible, for example, because of the seasonality of the plants involved, we will let you know as soon as possible.
Latest Despatch Information due to Covid-19
We are still despatching orders as quickly as possible however there are delays due to the government COVID guidelines. It’s a challenging time for all of us, so please be patient and we will get your plants to you as soon as we can
Plants that are ‘in stock’ should be delivered to you within approximately 28 days from when you order, but we’re beginning to improve on that. We will contact you by email if there are any specific plants that are delayed for more than 4 weeks.
Please be patient and look out for our emails - including checking your spam folder and whitelisting us if you find a mail there. Don't send follow up emails as we deal with the oldest outstanding emails first and a newer email from you pushes the whole thread to the back of the queue.
The most important thing is that you get top quality plants.
- Phone calls – due to the limited number of staff able to work in the office for all the well-known reasons we are not taking any phone calls at the moment.
- Emails – Please email only if it is absolutely necessary, and always include your order number and postcode. We do reply to your emails but it is taking up to a week to do so at present.
Given the current government guidelines and the possibility of easing of restrictions, we hope to be re-opening phone lines soon and will let you know on this page when that happens.
Thank very much indeed for your custom and for bearing with us.
Delivery Timescales: Please remember that you are buying live plants. Three factors significantly affect their delivery. Planting seasons vary depending on the plant and we cannot deliver out of season. In winter, most of what we sell is barerooted and needs lifting. To ensure your plants are as fresh as possible this usually happens after you order and when we have sufficient demand to make a lift practical. Finally, we are all at the mercy of the weather. Plants cannot be lifted or planted when it is freezing and lifting can be impractical if it is very wet.
- Q: What is the minimum order I can make?
- A: There is no minimum order
- Q: How much will the delivery cost?
- A: One delivery charge per order applies, providing the order can be satisfied in one delivery, irrespective of the size of the order.
- Small box (orders containing only bulbs, seedlings or rooted cuttings = £7.20 (inc VAT) per order. Free delivery for orders over £60 (inc VAT)
- Standard box (bareroot plants up to 1.2metres) = £11.40 (inc VAT) per order. Free delivery for orders over £60 (inc VAT)
- Large box (pots up to and including 7.5 litres) = £15.00 (inc VAT) per order. Free delivery for orders over £100 (inc VAT)
- Trees and hedging (bareroot plants and trees up to 1.2 metres +) = £18.00 (inc VAT) per order. Free for orders over £120 (inc VAT)
- Orders delivered to Scotland and the Isle of Wight may suffer an extra charge (calculated during checkout). This is applicable to ALL orders to these locations
- Pallets (root balls, large pots, trees etc) = £60.00 (inc VAT) per order. Free delivery for orders over £240 (inc VAT)
- If, for reasons of seasonality an order needs to be split, then we will charge for each delivery. If the whole order was eligible for free P&P then the second of the split orders will be delivered free of charge.
- Q: Where do you deliver to?
- A: Anywhere on mainland Britain and the Isle of Wight (please note surcharge mentioned above). We do not deliver to any other offshore destinations (including Northern Ireland, the Isle of Man, the Isles of Scilly, the Isle of Skye, Channel Islands etc)
- Q: Do I have to sign for my delivery?
- A: No signature is required.
- Q: When will my order be delivered?
- A: We do not promise to deliver on any particular day of a week and we may deliver a couple of days early.
- Q: What weather conditions can I plant in?
- A: You cannot plant when the soil is frozen and it is best not to plant when the ground is waterlogged.
- Q: What happens if there is a delay between delivery & planting?
- A: Our bareroot plants will be packed so they can safely be left in their wrapping for 7-10 days before planting. Store them in a cold place, ideally outdoors, not protected from frost but out of direct sunlight. Leave them to freeze outside, but do not move them around when they are frozen. If planting is delayed for a week or two, we advise unwrapping them just enough to get a hose in and wet down the roots to make sure they stay moist. Do not leave your plants sitting in a bucket of water: roots like to be slightly moist, not drowned! Pot-grown plants should be opened as soon as possible after delivery. They can be stored for weeks during winter without much attention & in summer with watering every other day.